For folks wondering about B2B social selling

B2B Social Selling

More and more folks prefer to get information online than engage a salesperson. They search out more objective information from internet recommendations. Three out of four B2B buyers rely on social media to engage with peers about buying decisions. In a recent B2B buyers survey, 53% of the respondents reported that social media plays a role in assessing tools and technologies. AND when making a final selection.

Good time to read up on how B2B social selling works in today’s environment.

How B2B Sales Can Benefit from Social Selling

Outbound B2B sales are becoming less and less effective. In fact, a recent survey found that connecting with a prospect now takes 18 or more phone calls. Callback rates are below 1%, and only 24% of outbound sales emails are ever opened. Meanwhile, 84% of B2B buyers are now starting the purchasing process with a referral. Peer recommendations are now influencing more than 90% of all B2B buying decisions.

[Also read: Business Growth Ideas: Grow Your Business]

Why are more and more buyers avoiding salespeople during the buying process? Sales reps, according to Forrester, tend to prioritize a sales agenda over solving a customer’s problem. If organizations don’t change their outdated thinking and create effective sales models for today’s digital era, Forrester warns that 1 million B2B salespeople will lose their jobs to self-service e-commerce by 2020.

Read the rest of How B2B Sales Can Benefit from Social Selling

Social media meltdowns highlight the power of the audience

With social media, “The audience has more control than anyone realizes.”

Well, except for those who spend their days with social. We see it all the time and most recently with Martin Shkreli, who backed down after pursuing a doomed and short-lived battle against the internet.

Although the below article is over a year old, it was a harbinger for traditional media, whose more entrenched practitioners still cling to the old notion that they can be the gatekeepers of the message, story, opinion, etc. No longer. The power has shifted to the audience, and the following article did a great job of explaining it.

The Travel Channel's Adam Richman, last year at a charity event in Los Angeles, had his new show indefinitely postponed after telling a critic via social media to "grab a razor blade and draw a bath."
The Travel Channel’s Adam Richman, last year at a charity event in Los Angeles, had his new show indefinitely postponed after telling a critic via social media to “grab a razor blade and draw a bath.”

Frazer Harrison/Getty Images Entertainment

At first glance, Adam Richman and Anthony Cumia might not seem to have much in common.

True enough, they are media stars who took a hard fall thanks to untoward comments on social media. Richman, a host on the Travel Channel, saw the debut of his new show delayed indefinitely after an online spat led him to suggest one critic commit suicide.

Cumia, half of the infamous Opie & Anthony shock jock radio duo, was dumped by SiriusXM after using the c-word on Twitter to describe a black woman he said punched him. The shock jock said she objected to being included in pictures he was taking.

He then spent a lot of time on social media talking about “savage violent animal(s)” who “prey on white people,” noting “she’s lucky I was a white legal gun owner,” and that “there’s a deep seeded [sic] problem with violence in the black community.” Later, he insisted he was not saying anything racist; Gawker saved the posts so you can see for yourself (warning: It’s seriously NSFW).

For some, this is the story of how a Twitter fight can get out of control. But I say both Richman and Cumia were kneecapped by the new reality of modern media:

The audience has more control than anyone realizes.

When you think about how social media works, this makes perfect sense. Online platforms such as Twitter, Facebook and Instagram take authority from the gatekeepers of media, which once controlled access to large audiences — newspapers, TV networks, cable channels and radio stations. Instead, that power is handed to anyone who can create compelling content.

I found this out when I tweeted a message about the music CBS This Morning played toward the end of a segment on Nelson Mandela’s death. I posted a quick jibe about the use of Toto’s hit “Africa” as a brief observation. But the Twitterverse decided it meant more, sparking enough stories in places like Slate and The Huffington Post that a co-founder of the band eventually weighed in (in my favor, I might add).

In the old media days, an individual’s impact was limited, unless they could get the gatekeepers involved — get a story on the local news, a letter in the newspaper or a call into the local radio station. No more.

When Richman began responding to critics who said his hashtag #thinspiration referenced a phrase popular with anorexics, he eventually suggested one “grab a razor blade and draw a bath. I doubt anyone will miss you.” Amid the controversy, Travel Channel executives delayed the planned debut of his new show, Man Finds Food,which in turn put a crimp in Richman’s plans to showcase his return to TV hosting after losing more than 70 pounds. (He has since released an apology calling his remarks “inexcusable.”)

This isn’t so much about hurt feelings as it is about marketing and branding. The real value of a media personality like Richman or Cumia is the fan loyalty they inspire, which can then be transferred onto other TV shows or products. So when the host’s brand gets damaged in the public space, their value drops.

Anthony Cumia, at an April event commemorating 20 years of The Opie & AnthonyShow, was fired after a series of racially charged tweets.

Cindy Ord/Getty Images Entertainment

Shock jock Cumia faces a different media issue. Radio personalities in his line of work walk a thin line: pushing boundaries enough to satisfy their audience, but facing the risk of widespread public rejection if their offensive shtick becomes widely known by too many people outside the fan circle.

Cumia forgot that his way of talking about such stuff might be acceptable to his regular fans — people inside the closed loop of his satellite radio show and regular Twitter followers. But once his words spilled out into the general public, he found another reaction (just ask Don Imus how painful that can be).

One other thing both Cumia and Richman have in common: Both their social media meltdowns occurred outside their regular jobs. This, of course, is something even the Kardashians learned long ago: Celebrity is a brand that reaches beyond whatever you do for a living into the rest of your life.

And since social media turns everyone into a brand anyway, every interaction there affects a star’s brand — and their possible employment — regardless of whether it happens on the clock or not.

Evidence of the audience’s new power ranges beyond Cumia and Richman. Successful Kickstarter campaigns for the Veronica Mars movie and Reading Rainbow kids TV series have given fans the ability to vote with their wallets to save dead shows. Moves by Netflix and Yahoo to resurrect Fox’s Arrested Development and NBC’s Communityalso shows the power of a vocal niche audience to push programmers into action.

My hunch is that both men will be fine. Travel Channel is probably just waiting for the dust to settle before launching Richman’s new show. More than 21,000 people already have signed a Change.org petition to get Cumia his job back as he plans a new show from his home. In fact, there’s a drive to cancel Sirius subscriptions in support of Cumia that’s building — where else? — on Twitter.

Still, everyone in this new media universe should learn from Cumia and Richman’s example.

Power is shifting to the audience. Stars who ignore that change do so at their own peril.

ERIC DEGGANS
Original POST

Separating the personal and professional on social

Let’s face it: social media is risky. A single unfortunate post can throw a career off track. And yet in an era in which younger workers are connected with an average of 16 co-workers online and where 40% to 60% of hiring managers use social media to screen potential hires, it is simply not reasonable to stay off social media entirely. So how can we balance the personal and professional online?

In a recent research study, we spoke with dozens of professionals about their use of social media, and were struck by the variety of approaches they are using.

Some professionals, we found, still manage to avoid social media altogether. But most see that as unrealistic in many occupations, and are unwilling to be deprived of the advantages social media affords in terms of connecting to people and collecting information. Many in some way recreate in social media the kinds of boundaries, or mental fences, they use in real life to organize their worlds. These boundaries serve people well offline, and they can perform their function online, too.

Before making any conscious choice of preferred social media strategy, professionals should do a quick self-diagnosis of their current, most natural online behavior. Do they value transparency and authenticity first and foremost? If they do, and thus post whatever comes to mind on social media, they embrace what we call an Open strategy. The key is to ensure that they understand this is risky. They might instead use a less risky Audience strategy, being careful to keep their professional and personal networks separate. For instance, an unreserved Facebook poster might learn to deflect friend requests from co-workers and professional contacts and direct them instead to a LinkedIn account. This not only avoids the danger of appearing unprofessional to colleagues but also the potential problem of seeming to speak as a representative of the employer. Individuals who adopt an Audience strategy, however, must be mindful that networks are fluid: people who begin as friends can later become co-workers, or even bosses – in which case, an Audience strategy can be compromised.

We heard from some professionals (and saw in a recent survey that 40% of respondents felt the same) that they feel compelled to accept friend requests from professional contacts. In that case, a Content strategy can be useful, which entails accepting these requests and resigning oneself to posting only carefully considered content. People who use this strategy post information and photos that project an image of professionalism, or at least do not undercut the reputation they are trying to earn with their boss, coworkers, and clients. The drawback with this strategy is of course that they can no longer vent or express vulnerability without a level of self-editing that may feel — and be perceived as — inauthentic. Even things they might consider innocuous to say in a work context could end up making waves if shared online.

It might not be obvious to everyone, but it is true: the more that posts are tailored to specific circles in a social world, the less risk there is that they will cause offense or embarrassment.  Thus, for anyone willing to invest the time and effort, we recommend a more sophisticated strategy, the Custom strategy, in which social media users manage both their audience and their content. This is what Google+ was designed to facilitate. We also found people doing this on Facebook by creating two lists, one personal and another professional, and posting different content to these lists. Thus they safeguard their professional reputations while still maintaining an honest and lively Facebook identity. Custom strategies tend to be employed by journalists and public figures, who often set up distinct accounts to make absolutely clear when they are and aren’t speaking in a professional capacity.

We come away from our study with a belief that most professionals would be best served by a Custom or a Content strategy. A Custom Strategy allows for richer relationships to be forged with peers through the sharing of information that goes beyond the strictly professional. At the same time, it saves the boss from seeing too many party and baby pictures, and spares friends all the job-related content that means nothing to them. However, you must have the capabilities to execute this Custom strategy effectively or else it could backfire. A Content strategy is the next best alternative that requires fewer capabilities, but may allow you to connect with a broad audience effectively.

But again, the important thing is for employees to make strategy choices for themselves – with their eyes open to the risks; with an understanding that no personal social media strategy is perfect; and with an awareness that context matters. Some industries are more formal than others; some organizational or country cultures may be more or less open to “letting it all hang out.” Managers who think through their own social media strategies and put these topics on the table aren’t hassling people, they’re helping them. They’re making it easier to avoid social media’s troubles, and to access its treasures.

Authors:

Original POST

Seven thoughts on effective social campaigns

The original hed was The 7 Secrets to the Most Effective Social-Media Campaigns which was a little click-baity for my tastes but, nonetheless, the post had some good tidbits. My biggest takeaway? “Filter out mobile traffic” on paid social media ads, which after reading, made sense. What do you think?

I’ve resisted social media advertising for a long time, believing that there are a host of free tools and free strategies that can help your business grow on social media organically.

What I’ve come to find out (and I’d imagine many of you have discovered this already) is this:

If you’re spending money to advertise online, social media ads may very well earn you the biggest returns.

(In some cases, it’s the cheapest way to reach people.) 

There are so many inspiring digital marketers who are pioneering the best practices and cool strategies for social media advertising. As we dip our toes further into social ads here at Buffer, it’s been fun to discover all the great tips we might try. I’ve collected seven of my favorite ones here in this blog post—a list of simple, actionable tips that drive successful social media ads. 

I’d love to hear in the comments any strategies you might add!

1. Create multiple versions of the ad

When we write headlines for Buffer blog posts, we often come up with a big handful of options (15 or more headlines per post when we can manage it) so that we can test and see what works best.

The same idea works with social media ads.

When you read about a successful social media ad, it’s likely that the ad has gone through a few key variations based on these actions:

  1. Write several versions of ad copy
  2. Test different images
  3. Adjust and hone your target audience

In the comments of our post on Facebook advertising budgets, Lucie shared this great tidbit about how to gauge what’s working and what’s not:

I always have several versions of the ad and anything with lower than 1.5% CTR after few hours I deactivate.

The strategy then would look something like this:

  1. Create lots of ad variations
  2. Check often to see what’s working
  3. Deactivate the lowest performers and try something new

In terms of testing out different ad copy, there are many popular recommendations for what might work (including a few ideas I’ll share below). This SlideShare from e-CBD, while a couple years old, has some interesting ideas for things to try: power words, time prompts (“now,” “limited time”), and question marks.

Question Marks in social media ads

For images, you can test things like product pictures, people and faces, evenmemes.

And when it comes to custom audiences, there are some great tactics on different ways to hone in on a segment that converts (probably enough tactics for a post of its own, which we’d love to cover separately). One bit of advice I’ve found helpful in thinking through things is another useful comment on our Facebook Ads post, from Bill Grunau:

You want to cast a large net, BUT not try to scoop up the entire ocean.

A target audience of 3,000 to 5,000 is very, very small. For FB ads it should be in the high five or six figures as a minimum. If it is many millions then it is likely too big.

2. Use the “Learn More” button

When creating ads for the Facebook News Feed, you get the chance to include one of seven buttons with your ad.

If in doubt, it’s best to choose a button instead of no button.

And the best button of all? The “Learn More” button.

Learn More button

You can add the button in the bottom section of the Facebook Ads editor. These are the seven button options to choose from:

  1. Shop Now
  2. Book Now
  3. Learn More
  4. Sign Up
  5. Download
  6. Watch More
  7. Contact Us

The theory behind why this button works is that it helps focus your ad to an even greater degree, like a Mario mushroom for your already great copy. Adding a button enhances the call-to-action and primes a reader to take the action.

As for which button works best, you’re might notice that one fits your niche particularly well (“Book Now,” for instance, would be great for vacation spots). For the “Learn More” button, there seems to be growing evidence that it’s the best overall bet for engagement.

Noah Kagan found that “Learn More” converted better than the other optionsand better than using no button at all.

And Facebook ad tool Heyo ran an A/B test to see the effect that the “Learn More” button had, compared to no button at all. The result: a 63.6% increase in conversions and 40% decrease in cost-per-click just from the Learn More.

Heyo Facebook ads test

3. Create a custom landing page

If the goal of your social media ad is conversions—sales, signups, what-have-you—then you’ll want to think not only of the ad itself but also where a person might end up once they click.

Picture social media ads as a two-step process:

  1. Create the ad
  2. Create the destination 

Some of the most successful social media advertising campaigns include custom landing pages, where the copy carries over from the ad and the action crystal clear.

The more targeted your ad, the more targeted your landing page needs to be.

You’ll see this often with e-commerce ads that do a great job targeting a single product and then send the person from the ad to the main product page, full of menus and related products and all sorts of potentially distracting (albeit eminently useful) places to click.

[Also read, 12 Social Media Tips for Business]

Siddharth Bharath, writing at Unbounce, suggests a click-through landing page, which is an intermediate page between an ad and a final destination (shopping cart, for instance).

This keeps the focus on the offer – the reason the prospect clicked – and leaves them with two options: buy now or lose the deal forever.

As Unbounce describes it:

Videos or product images paired with a description and product benefits help to persuade the visitor to click the call-to-action.

click-through-landing-page-th

Socialmouths shared five key elements of these social media ad landing pages.

  1. Goal-Driven Copy Length
  2. Limited Form Fields
  3. Key Visuals
  4. Responsive, i.e., “Mobile-ready,” Design
  5. A Single Call to Action

Of these, the single call-to-action stands out as a potentially quite key element.

Also of note, the goal-driven copy length suggests the idea that there could be multiple goals for your social media campaign, something like a spectrum from immediate goals to long-term goals or sales/lead-gen to awareness/education. In general, a landing page for an immediate goal has short copy. A landing page for a long-term goal has long copy.

4. Mention price up front

Another interesting tip from Siddharth Bharath involves the idea of pre-qualifying your traffic. Essentially, it works like this:

You only want people clicking through to your ad who are comfortable paying the price for your product. 

The key then is to share your product’s price early.

Udemy price ad

Doing so will help qualify the traffic that heads to your landing page. Instead of filtering out people when they reach your pricing page, you can do so before they even click—thereby saving you pay-per-click costs that wouldn’t have amounted to a conversion.

The goal, in other words, wouldn’t be about people clicking your ad. The goal would be people clicking your ad and eventually buying your product or service.

5. Promote a discount

In a survey of Facebook users67 percent of people said they were likely to click on a discount offer. 

A simple strategy for a successful social media ad: Mention a discount in your copy.

In a really cool case study from Hautelook, the clothing website ran a 50% off sale on their Diane Von Furstenberg line. Mentioning a discount in their ads led to a huge sales day—the third largest sales day in company history.

Hautelook discount

And discounts don’t necessarily always need to be tied to huge sales events. At Buffer for instance, we have three different pricing options (free, Awesome,Business), and at the Awesome price the price is lower when paying a year in advance rather than month-to-month. It’s kind of a built-in discount and one we could explore using in our social media ad copy.

6. Filter out mobile traffic

When creating a social media ad, you’ll typically have the option of segmenting the audience by a number of factors, including those using a desktop/laptop versus a mobile device.

To fully optimize your conversion rate, show your ad to those on desktops and laptops. Don’t show your ad on mobile.

This slide deck from Ad Espresso (a Facebook ads management tool) does a great job explaining the differences between types of social media ad placement, particularly on Facebook.

 

The mobile News Feed is great for mobile app installs and engagement. It’s tough to get website conversions.

Here’s the key slide:

Facebook mobile news feed ads

Noah Kagan also mentions excluding mobile traffic in his steps for getting started with Facebook ads.

Avoid showing your ads to mobile traffic. Most likely your page is not mobile designed and that traffic is less likely to purchase or sign up for an email address. 

That last sentiment seems key here: Mobile visitors are less likely to convert to a sign up or a sale. If conversions are the goal of your social ad campaign, then it might be great to focus solely on the desktop audience.

A couple of additional notes here also:

  1. Not only do the most successful social media ads hone in on the device type, they also keep in mind the location of the ad. Typically sidebar display ads—like those offered by Twitter or Facebook—see lower click through numbers (they’re recommended as a great option for retargeting). The best results are those that appear natively in the News Feed or timeline. Ezra Firestone calls these “advertisements that blend in with the platform.”
  2. Removing mobile display from your ads is an often-recommended strategy, though there’s definitely two sides to the discussion. Brian Honigman,writing at SumAll, mentions that your ads should focus on mobile first in order to capture the huge volume of Facebook traffic that accesses the site from mobile devices.

7. Focus on relevance score

facebook-ad-relevance-score-performance-10

When I wrote about our Facebook Ads experiments a few weeks back, I was so grateful for all the advice and learnings that folks shared in the comments. This bit from Lucie has stuck with me:

I test my ad on a small budget and see the relevance score first. If it is less than 8/10, it means I should adjust my targeting. If it is higher, then I know I hit the nail on the head.

Jon Loomer wrote a detailed breakdown of Facebook’s relevance score, explaining what it is and how it’s calculated.

Briefly, relevance score helps explain the way Facebook views your ad and why it might prefer certain ads you’ve created versus others.

Facebook says they use relevance score to determine “expected” interaction with your ad.

Relevance score is calculated based on actual and expected positive and negative feedback from the ad’s target audience. The score is updated in real-time as users interact with and provide feedback — both positive and negative — with that ad.

Positive feedback includes people liking, commenting, and sharing your ad and also any desired actions taken with your ad (clicks to website for instance).

Negative feedback includes those instances when people hide your ad or ask not to see ads from you.

It’s all delivered on a 1 to 10 scale and based on real interactions with your ad; there’s a 500 daily impressions minimum in order to receive your first score.

From Lucie and Jon’s advice, there are a couple of great takeaways and strategies on how successful social media ads look at relevance score.

  1. Test your ad with a small budget first, to see where your relevance score lies. Once you achieve relevance of 8/10 or higher, then promote the ad more heavily.
  2. Since relevance scores update in real time, check your ads often. If the score dips below 8/10, adjust the ad.

(This second point hints at a higher-level bit of advice with social media ads: Don’t just set ’em and forget ’em. Consistent, active monitoring is key.)

Summary

As we’re in the early stages of testing out social media ads at Buffer, it’s a real privilege to be able to learn from those who have gone before us, trying and testing to see what works in social ads. We’re excited to take all the great advice here and use it in our own experiments and campaigns.

One of the best blueprints I’ve seen for creating a social media ad (particularly a Facebook ad) is this brief list from Noah Kagan, which condenses a lot of the sentiment from the above strategies.

  1. Call to action: Choose “Learn More”
  2. Headline: Give away something for free
  3. Text: Social proof showing why the reader should care
  4. Link Description: Give call to action for them to get benefit

Try to create an ad that uses natural text versus something that seems like an advertisement.

What have you found works well for you with social media ads?

 

Original POST

 

KEVAN LEE
FROM BUFFER
Content Crafter. Buffer

Welcome to the Social Media Election

Social Media – Think most everyone saw this coming.

Getty

Social media is driving the 2016 presidential race, as candidates of both parties increasingly view Facebook, Twitter and Instagram as key battlegrounds in the fight for the White House.

Campaigns have used social media in past elections. But in recent months, it has threatened to overtake traditional news outlets, paid advertising and the campaign stump as the top venue for candidates to rally voters, hit their rivals — and even make news.

And those best able to harness the power of social media are showing they can use it to generate the most buzz.

The Bernie Sanders campaign has parlayed the liberal senator’s formidable social media presence and a #feeltheBern hashtag into record attendance at rallies around the country.

When Donald Trump fires off a late-night Twitter tirade, it shows up in the feeds of more than 3.7 million followers.

“I think one of the most interesting things this year is that it’s no longer a question of if candidates should be using these platforms, it’s how and how often,” said Erin Lindsay, a principal for digital at Precision Strategies, a consulting firm founded by veterans of Obama’s 2012 reelection campaign.

In recent days, social media has even doubled as a virtual debate stage, with candidates sparring in a manner inconceivable just a few election cycles ago.

When former Florida Gov. Jeb Bush (R) said at a conservative forum, “I’m not sure we need half a billion dollars for women’s health issues,” Clinton’s team pounced. “.@JebBush: You are absolutely, unequivocally wrong,” her account said, retweeting a reporter who had covered Bush’s remarks.

hilary2

The two tangled again on Twitter this week. When Clinton sent out a graphic detailing the amount of student debt held by Americans, Bush’s campaign sent back with a similar image slamming what they called a 100 percent increase in student debt during the Obama presidency.

The beef was on. “Fixed it for you,” Clinton responded, having modified the graphic to read “F. The grade given to Florida for college affordability under Jeb Bush’s leadership.”

Bush then posted a version of Clinton’s campaign logo — the letter “H” where the bar in the middle has been replaced by a right-facing arrow — with the arrow pointed up and the rest of the “H” was comprised of the word “taxes,” repeated over and over.

jeb

hillary

Interactions like that can make news. “Hillary Clinton and Jeb Bush Are Having a Photoshop Battle on Twitter,” AdWeek declared; “Jeb Bush and Hillary Clinton Got into a Twitter Fight” saidVanity Fair; and Wired went as far as to call the back-and-forth an “Epic Photoshop Battle.”

Campaign aides also use their own accounts to respond to rival staffers and reporters who write stories they disagree with.

Just as frequently, candidates are using social media to connect with and energize their supporters.

Sometimes, that takes the form of a glimpse into a candidate’s life: Bush posted a picture to Instagram recently of a tortoise on a lawn at the Reagan Library. Sen. Marco Rubio (R-Fla.) gave supporters an inside look at his announcement via Snapchat. And Wisconsin Gov. Scott Walker (R) has made a habit of posting pictures of his unglamorous meals, including a slice of sausage pizza in the Charlotte, N.C., airport.

scott walker pizza
Strategists say that candidates are most successful when they customize their message to each individual platform and can respond swiftly.

“I think depending on the platform you’re on, you need to be either more playful or clever,” said Marie Danzig, the global head of creative and delivery for Blue State Digital and a former Obama campaign staffer. “You need to operate more quickly on Twitter than you do on Facebook. I think Snapchat and Periscope will continue to become more of the norm in terms of providing behind-the-scenes content.”

Clinton’s campaign has been particularly aggressive about finding novel ways to engage with her supporters. Her Instagram account likes photos that mention the campaign and, earlier this year, her Facebook account left a supportive comment under a photo from the popular blog Humans of New York that purported to show a young boy distraught that he would not be accepted because he was gay. Signed with an “-H,” it received over 94,000 “likes.”

“It forces candidates to show more personality,” said Lindsay. “Authenticity is a big thing in social media. I think the candidates that are the most successful are the ones that are clearly the most comfortable.” Teddy Goff, one of the co-founders of Precision, also works as a senior adviser to Hillary Clinton on digital communications.

This strategy has its limits. In a piece addressing politicians’ social media presences more broadly, BuzzFeed News’s politics editor Katherine Miller said that Clinton’s “tweets often evoke an elaborate pasteurization process, wherein aides calculate what needs to be said (topic) with the maximal amount of safety (substance, tone).”

Danzig said that “there is a little bit of risk of fatigue” when candidates are taking shots at one another on social media.

But the continued rise of social media in presidential politics is, in many ways, a case of candidates meeting supporters where they have their conversations. A Pew survey released this year found that in 2014, 71 percent of online adults used Facebook, 26 percent used Instagram and 23 percent used Twitter.

Since 2012’s election, the number of mature, major social media networks has grown — with platforms such as Pinterest and Snapchat growing in popularity. As Americans continue to make using social media a part of their routines, candidates are as well.

“It’s become much more interactive, less about your posting your own beliefs in your own feed,” said Danzig. “So I think we are seeing the candidates wake up to that and make sure that they’re having more of a conversation rather than using it as a PR channel.”

By David McCabe

Original POST